We provide training to comply with your Rent Smart Wales licence!

3 easy steps to completing the training.

Quick Sign Up

Quickly sign up with us by completing our simple form.

Complete Course

Read the content of the development course(s) and mark each section as complete.

N

Test

Take the test at the end – 70% is a pass!

Our Guarantee

We offer a 30 day no quibble money back guarantee if you are not completely satisfied with our service (unless you have completed the course or test within that time).

You can trial a small snippet of our course and take a small sample test.

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If you have trouble reading online content, our website can assist. If you highlight any text, a speaker icon will appear. Clicking the icon will read aloud the selected text!* Try it now by selecting this text and have your browser read the content to you.

*This feature only works on a desktop computer and has been tested on Google Chrome but should work with most modern browsers. You should ensure you are running the latest version of whatever browser you use.

Landlords

Landlords need to simply complete the landlord module (Basic Law for Landlords) as a condition of any licence. This can be done online and you can try a sample of the training here.

At the end of the course a test will require completion. The score must be at least 70% correct for a pass and the training to be complete. If the test is failed (which is very rare) it can be taken again online (additional fees will apply).

There is a joint landlord option and if you have staff and wish to add a connected person, for a little extra we have optionally 2 or 5 staff training included. This works out much cheaper for those additional training.

Although most customers complete the training fairly quickly after purchase, you will have access to the training module for 12 months should you need it (renew to continue access). Adding staff is easy and can be added anytime throughout the 12 month training module access period.

Please see our landlords guide to Rent Smart Wales registration, licensing and training.

Agents

Agents need to complete both the landlord module (Basic Law for Landlords) as well as the agent module (Basic Law for Letting Agents) as a condition of any licence. This can be done online and you can try a sample of the training and test here.

At the end of the course a test will require completion. The score must be at least 70% correct for a pass and the training to be complete. If the test is failed (which is very rare) it can be taken again online (additional fees will apply).

It will be a condition of any licence that staff members must also complete the training. Our plans are on a per office basis. One plan is available with no staff and others include staff training with a choice of 2, 5, 10, 15 or more staff bundles. Access to the training is for 12 months (renew to continue access). Adding staff is easy and staff can be added throughout the 12 month training access period (renew to continue access). You can upgrade the number of staff allowed on your account anytime and only pay the difference. Each staff member has their own unique login and can complete the training at their own pace (subject to licence conditions).

Please see our agents guide to Rent Smart Wales licensing and training requirements.

Online Training

Our training is affordable and has the convenience of being able to be completed online from your home or office on any device with an internet browser. You can give our training a try before you buy. No login or credit card required to try!

Attendance Face-to-Face Training

If you would prefer to attend face-to-face classroom training, this can be booked via Training for Professionals who are an authorised provider to run Rent Smart Wales approved training courses for both agent and landlord licensing. Visit their website or call 01258 85 85 85 for details of your nearest course.

Pricing

Agent

Agent Development Course
£39/12 months*
  • Complete development course online
  • Test completed online
  • Instant access
  • Single agent with no staff available
  • Save more – optionally choose from joint partnership (2 x training) or for staff include 2, 5, 10, 15, 20 or more in the plan. See here for all pricing options.
  • Easily add staff to the primary account
  • Add new staff throughout a 12 month period
  • You and staff have up to 12 months access to the training modules
  • 99% pass rate
  • Optional discounted rate to Guild of Residential Landlords (annual Gold only £90.00 £82.00)
  • Easy to navigate
  • Certificate issued
  • Try sample content and test
Sign Up!

Upgrade

Upgrade from landlord to agent training
£21/12 months*
  • Use this option if you have already completed our landlord training and now find you need an agent licence
  • Development course and test completed online
  • Instant access
  •  Agent module only needs completing (and test)
  • 12 months access to complete course and test*
  • 99% pass rate
  • Easy to navigate
  • Certificate issued
  •  Try sample content and test
Sign Up!

Staff

Staff (Unregistered Agent)
£39/12 months*
  • Use this option if agent not registered with us
  • Development course and test completed online
  • Instant access
  • Can be used even if agent employer trained elsewhere
  • Individual member of staff
  • 12 months access to complete course and test*
  • 99% pass rate
  • Easy to navigate
  • Certificate issued
  •  Try sample content and test
Sign Up!

*Important note: although we allow access to the course for 12 months, your licence will likely have a condition that the course must be completed within a certain time (for example 3 months). The licence condition must be followed. The primary reason for us allowing 12 months access is if staff change, they can access content for longer without having to pay again.

Test Retake

If any of the tests are failed (70% is a pass), they can be retaken up to an additional four times at an ever increasing cost:

  • Landlord or agent test retake one – £10.00
  • Landlord or agent test retake two – £25.00
  • Landlord or agent test retake three – £45.00
  • Landlord or agent test retake four – £70.00

You can purchase test retakes here.

If you fail the test even once, you may wish to consider attending a face to face event regularly held throughout Wales.

After purchasing a retake test, you are urged to read the content again thoroughly to ensure you don’t have to keep purchasing retakes.

FAQs

Who are we?
RentSmart.Training is provided to you by the Guild of Residential Landlords (GRL), Private Rented Sector Accreditation Scheme (PRSAS) and Training for Professionals (TFP). The course content has been approved by Rent Smart Wales and we are also an approved training provider by Rent Smart Wales.

We have already successfully provided training in Wales (via TFP) to over 3,000 landlords and agents suitable for licensing requirements.

Training for landlords and agents is what we do!

How long does the test take to complete?
This really depends on you and your circumstances. We see many who purchase in the morning and complete the content and test the same day. Others take their time and do snippets over a period of weeks. The system remembers where you got to so you can close your browser part way through and come back to start from where you left off.
Do I have to take the course again or renew after 12 months?
No, it’s entirely up to you.

The 12 months is simply the time you have to access the training after purchase. In reality, most customers complete the training reasonably quickly after purchase.

Any conditions in your licence must be consulted but as far as we’re concerned, once you’ve completed the course and passed the training you’re all sorted for the licence training condition. There is no need to retake the test during the five years of the licence (unless Rent Smart Wales requires you to for some reason).

The main reason for the 12 months access and ability to renew is for landlords or agents with staff. It allows their staff (known as connected persons) to be added to the system as and when desired. This gives great flexibility and all their staff can keep up to date quickly and easily.

Do I have to be a member of the Guild of Residential Landlords to complete this training?
Absolutely not!

We are open to any landlord or agent seeking a licence in Wales with no prerequisites.

However, if you are a member of the Guild of Residential Landlords, please ensure you are logged in at the payment stage with your Guild credentials and enter the discount code provided where indicated – this will give you a 10% discount where indicated.

Can I complete the training on a tablet or smartphone?
Yes!

Our website and training is fully designed to be completed on any device with a browser. You can use a desktop, tablet or smartphone to access and complete the development courses.

You can try a sample of the training content and test for free. No login or credit card information required!

Can I retake a test if I fail it?
Absolutely yes!

If you fail the test first time around, you can retake the test for an additional (and ever increasing) cost up to a maximum of four times. The costs are:

  • First retake – £10.00
  • Second retake – £25.00
  • Third retake – £45.00
  • Fourth retake – £70.00

You can purchase retakes here.

If you fail the test even the first time, you may wish to consider attending a face to face event held throughout Wales instead of purchasing retakes from us.

I have purchased a landlord option with staff - must I use the training on staff?
With our training, it doesn’t matter who takes the training. It can be a mixture of staff or joint landlords. It’s the same training for both and the same certificate is issued.

For example – you may have 3 joint landlords and 2 staff. By choosing our landlord training with 5 staff option, this can be used by the 3 landlords and the 2 staff.

Please have in mind that if the joint landlords don’t all jointly own all the property (perhaps there’s a mixture of ownerships) some may need an agent licence to look after any of the property they don’t own. It might be worth taking the agent training to cover all bases as that is suitable for landlords or agents.

Is a licence required for all types of tenancy in Wales?
The registration and licensing requirements apply where a dwelling in Wales is being offered for let, or is subject to, a ‘domestic tenancy’.

A ‘domestic tenancy’ is an assured shorthold tenancy under the Housing Act 1988 (the most common type of tenancy which applies to most rented property in Wales) or a regulated tenancy under the Rent Act 1977. The provisions do not apply if you rent to lodgers or if the tenancy cannot be an assured shorthold tenancy for some reason.

More FAQs are available on the Rent Smart Wales website here.

I'm an agent, do I need a licence?
Any person who performs lettings or property management work on a ‘domestic tenancy’ must have a licence when enforcement of the Rent Smart Wales provisions starts on 23 November 2016. There is a grace period of 12 months from 23 November 2015.

All letting and managing agents who let or manage property subject to a domestic tenancy in Wales must obtain a licence.

All licenses will need to be applied for through Rent Smart Wales and will involve some training which is what we can provide.

Lettings Work

An agent will require a licence if the agent is to carry out any lettings work. This means anything done by any person in response to instructions from:

  • a person seeking to find another person wishing to rent a dwelling under a domestic tenancy and, having found such a person, to grant such a tenancy (“a prospective landlord”), or
  • a person seeking to find a dwelling to rent under a domestic tenancy and having found such a dwelling, to obtain such a tenancy of it (“a prospective tenant”).

Property Management Work

Further, an agent will need a licence if the agent wishes to carry out property management work. This means doing any of the following things:

  • collecting rent;
  • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
  • making arrangements with a person to carry out repairs or maintenance;
  • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
  • checking the contents or condition of the dwelling, or arranging for them to be checked;
  • serving notice to terminate a tenancy.

Please see our agent’s guide to Rent Smart Wales licensing and training.

More FAQs are available on the Rent Smart Wales website here.

I'm a landlord - do I need a licence?
All landlords must register but only self-managing landlords require a licence. If a landlord prefers, they can use a licensed agent.

A landlord will need a licence in addition to registration if the landlord is to carry out any one or more lettings activities. Those activities are:

  • arranging or conducting viewings with prospective tenants;
  • gathering evidence for the purpose of establishing the suitability of prospective tenants (for example, by confirming character references, undertaking credit checks or interviewing a prospective tenant);
  • preparing, or arranging the preparation, of a tenancy agreement;
  • preparing, or arranging the preparation, of an inventory for the dwelling or schedule of condition for the dwelling.

Further, a landlord will need a licence if the landlord is to carry out any one or more property management activities. Those activities are:

  • collecting rent;
  • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
  • making arrangements with a person to carry out repairs or maintenance;
  • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
  • checking the contents or condition of the dwelling, or arranging for them to be checked;
  • serving notice to terminate a tenancy.

As a starting point, all named landlord’s on a tenancy agreement will require a licence because they will be a named contact for the tenancy and may need to serve a notice to terminate the tenancy in the future.

Please see our landlord’s guide to Rent Smart Wales registration, licensing and training.

More FAQs are available on the Rent Smart Wales website here.

Are there exemptions from requiring a licence?

Exemptions for agents

If an agent only publishes advertisements or disseminating information providing a means by which:

  • a prospective landlord (or the prospective landlord’s agent) or a prospective tenant can, in response to an advertisement or dissemination of information, make direct contact with a prospective tenant or (as the case may be) prospective landlord (or the prospective landlord’s agent), and
  • a prospective landlord (or the prospective landlord’s agent) and a prospective tenant can continue to communicate directly with each other.

And, the agent does no other lettings work or property management work in respect of the property, then, a licence is not required. This will include agents who simply provide an advertisement (on Rightmove for example) and pass the prospective landlord details to the prospective tenant who make direct contact and the landlord carries out viewings themselves etc. However, if such an agent wishes to offer a further service of granting a tenancy on behalf of the landlord for example, a licence will be required if the dwelling is in Wales.

Further, a licence is not required if the only thing a person does is any one (but not more than one) of the following things:

  • arranging and conducting viewings with prospective tenants;
  • preparing, or arranging the preparation of, the tenancy agreement;
  • preparing, or arranging the preparation of, any inventory or schedule of condition;

Nor must the person do any letting or property management work for this exemption to apply. This allows firms which only prepare inventories for example to not require a licence as long as they don’t do any other letting or property management work.

If a person does any one of the following things (and only one of the following) and does no lettings work whatsoever, no licence will be required:

  • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
  • making arrangements with a person to carry out repairs or maintenance;
  • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
  • checking the contents or condition of the dwelling, or arranging for them to be checked;
  • serving notice to terminate a tenancy.

For example, this exemption would allow a person to serve a possession notice without requiring a licence (as long as they do no other lettings or management activities).

Landlord exemptions from requiring a licence

If a property has been purchased with an existing tenant in place and the owner does not intend to continue renting to the tenant and intends to occupy the property as their home, the owner does not need a licence if they take steps to recover possession within 28 days from when it was assigned to them and as long as they “continue to diligently pursue the recovery of possession”. As with registration, advice should be sought in this situation because failure to have a licence could seriously affect possession. It might be a better solution to pass management of the property (including serving possession notices) to a licensed agent.

More FAQs are available on the Rent Smart Wales website here.

I'm a landlord and I've just purchased a rented property - when must I have applied by?
If a property has been recently purchased with an intention to rent it out, a licence must be applied for within 28 days from when the property has been assigned to the landlord.

Please see our landlord’s guide to Rent Smart Wales registration, licensing and training.

More FAQs are available on the Rent Smart Wales website here.

I'm an unlicensed landlord and I employ a licensed agent - can I check the condition of my property?
Absolutely not!

A landlord must not check the contents or condition of the dwelling, or arrange for them to be checked, for any purpose connected with the tenancy or a previous tenancy without a licence. A similar provision applies for agents, the effect being that only a licensed landlord or agent will ever be able to determine the return of a deposit after the end of a tenancy (or a specialist inventory clerk that does not need a licence).

Even a landlord who employs a licensed agent might wish to obtain a licence themselves too. This would allow flexibility and the ability to carry out lettings and management activities throughout a tenancy.

Please see our landlord’s guide to Rent Smart Wales registration, licensing and training.

I own a property and my husband also owns a property. I do all the work. What do I need?
Firstly, contrary to what it says on the Rent Smart Wales website, the legislation is not interested in “ownership” but is interested in who is the “immediate landlord”. See section 2 Housing (Wales) Act 2014 for the definition of landlord and then see sections 4 – 8 which requires all “landlords” to register and in certain cases obtain a licence.

Therefore, if you are the landlord for both properties, only you need register and obtain a landlord licence.

However, if you are both individual landlords and you are named as landlord on the tenancy for the property you own and your husband is named as landlord for the property he owns, you will both need to have your own individual registration.

Then, assuming you’re managing both yours and your husbands property, you will need an “agent” licence. As you likely don’t have any staff, you will be entitled to the cheaper agent licence fee of £144 (online and at the time of writing). This will last five years and will allow you to mange both your own property and other peoples (including your husbands).

As a condition of the agent licence you will need “agent” training which has extra content to the landlord training. You can do this on our website for £39 (at the time of writing).

When your husband registers, he will need to nominate you as his licensed agent. Your registration won’t need to nominate an agent because you will possess a licence.

I'm a landlord going on holiday - can a relative look after my property?
A problem arises for self managing landlords if they wish to take time off or are forced to by hospital treatment. This is because of the strict requirement not to employ an unlicensed agent.

If a friend or relative wanted to assist with the management of a property whilst a landlord was away for a period, that friend or relative would need an agent licence before being able to assist because they are not the “immediate landlord” but are instead acting on instructions from the landlord.

One way round this problem might be to utilise the “connected persons” provisions briefly discussed earlier, whereby lettings work or property management work does not include, doing things under a contract of service or apprenticeship with a landlord.

A contract of service is a legal term for people working for the landlord (staff) and are known in the legislation as a “connected person”. All connected persons must be notified in any application for a licence and it will be a condition of any licence that connected persons complete the training requirements. A connected person can be added or removed throughout the lifetime of the licence.

If the friend or relative were a bona fide employee of the landlord, they would be able to carry out the letting or management activities at the property assuming they had completed the training within the appropriate time-scales.

If the friend or relative is themselves a landlord (and they have a licence and have completed the training), they still would not be able to look after another landlord’s property even for a short time unless they had an agent’s licence (or if they were the landlord’s connected person).

I have staff who only look after business accounts - must they complete the training?
Any person on a contract of service (employed by the agent) or on an apprenticeship with the landlord or agent does not need to obtain a licence. Such a person is known as a “connected person”. The landlord or agents licence will contain conditions that all ‘connected persons’ must complete the training.

Staff or apprentices will require training if they do any one or more of the following:

Lettings work

  • publishing advertisements or disseminating information;
  • arranging and conducting viewings with prospective tenants;
  • preparing, or arranging the preparation of, the tenancy agreement;
  • preparing, or arranging the preparation of, any inventory or schedule of condition;

Property Management Work

  • collecting rent;
  • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
  • making arrangements with a person to carry out repairs or maintenance;
  • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
  • checking the contents or condition of the dwelling, or arranging for them to be checked;
  • serving notice to terminate a tenancy.

A person not doing any one of the above mentioned activities (for example only looking after the agents business accounts) will not require the training. It must be made clear to them that they must not undertake any of the above activities in the event of short staff for example without having completed the training.

Please see our agent’s guide to Rent Smart Wales licensing and training.

More FAQs are available on the Rent Smart Wales website here.

I'm an agent with staff - we would prefer face to face in-house training. Is this possible?
Absolutely yes!

We work closely with Training for Professionals and they can organise face to face training at a convenient location. To make it more cost effective, you may be able to invite landlord clients to attend at the same time (at a cost) and both you, your staff and your landlord clients can be trained all at the same time!

Please speak directly to Training for Professionals about face to face training on 01258 858585 or visit their website.

I have completed the course, how does Rent Smart Wales get notified?
After the course and test have been completed, you must notify Rent Smart Wales yourself. Unfortunately, Rent Smart Wales have no facility for us to be able to notify them automatically about the completion of a course.

If you haven’t applied for your licence at the time of completing the course and test, you can put the certificate that we provide with the application. That is sufficient evidence of the completion.

If you have already applied for your licence, you can send Rent Smart Wales the certificate as evidence. At the time of writing, their online system is still not functional so they suggest post for the time being. However, once their online system is working, you will be able to upload the certificate. Please see below a recent interaction with Rent Smart Wales about this question.

Providing Rent Smart Wales Training certificate

I used to be accredited with Landlord Accreditation Wales - can I passport into licensing?
The accreditation no longer exists but the training that was taken for the accreditation may be able to be used as the training for your licence application. On 20 March 2016, Rent Smart Wales transferred all previously accredited landlords or agents and created accounts.

Full details of the transfer process conducted by Rent Smart Wales and information about the training requirements is available on their dedicated Landlord Wales Accreditation FAQ page.

Landlord training

According to the accreditation FAQ page:

If you are a Landlord, or an employee of a landlord, who completed training with LAW before the 6th August 2015, you will need to complete the free online top up course “Part 1 of the Housing (Wales) Act 2014: An Overview”. You can book this now by accessing your Training Record in your personal user account. Please note that the online top ups are only free for the first 3 months for LAW members (until 29th June 2016).

If you completed LAWs training on or after the 6th August 2015 then your training record is sufficient for your Licence. Your training course will have included all the information about the Housing (Wales) Act 2014, so you will not need to complete the further top up training course.

Agent training

According to the accreditation FAQ page:

If you are an Agent, or the employee of an Agent, that is instructed by a Landlord to carry out letting/management work for a rental property in Wales, then you will need to apply for an Agent Licence. You can complete this via your personal user account on the Rent Smart Wales website.

You will also need to complete a training top up to qualify for your licence. As an Agent you will always need to complete the free online “Supplementary Agent Development Training Course”. You can book this now by accessing your Training Record in your personal user account. Please note that the online top ups are only free for the first 3 months for LAW members (until 29th June 2016).

I've completed landlord training but now need an agent licence - can I upgrade?
You sure can!

We can offer an upgrade product which is used where you have completed our landlord training and you now find you need an agent licence (for example you’re going to look after a relatives property).

You will only have to complete the agent development course and pass the test (assuming you have successfully completed the landlord module). The two certificates combined (your previous landlord plus this agent certificate) will be sufficient for an agent licence.

See here to purchase the upgrade option.

Can I do the course in parts or must it be done in one sitting?
The online course does not need doing in one sitting and can indeed be done over time with breaks. As you work through each topic, those topics are to be “marked as read”. Each time that is done, the system remembers where you are so you can come back to it whenever you like.

Free Landlord Handbook For Wales

Wales landlord handbook

We have produced a helpful landlord handbook which is available for free for anyone who signs up to our weekly digest of articles posted by the Guild of Residential Landlords. Please note some articles may require a Guild subscription to fully access.

The handbook was originally developed for England and Wales jointly but as legislation changes between the two, this handbook has been especially adapted for Wales only.

The content of the book is the same content as the online basic law for landlords module which is the training module for a landlord Wales licence. Therefore, reading the book before completing the course might be helpful to some.

If you have already signed up, download the handbook here.

There is also an England edition of the handbook for mailing list subscribers here.

Contact Us

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T: 0292 000 3427

E: training[at]landlordsguild.com

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