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Training Module Links

Landlord (and agent) Development Course
To be completed by all landlords, agents and staff

Agent Development Course
To be completed by agents and staff of agents after first completing the landlord development course.

Test retakes
Test retakes are available from the link above.
Test retakes can be purchased here. More information is available at the bottom of this page.

Landlord Handbook

We have produced a landlord handbook suitable for Wales. The content of the handbook is the same as the course content of the landlord module.

Landlord handbook Wales

Edit Email or Password

Edit your profile such as name, email or address by clicking here.

Edit profile

Adding staff to main account that have already been purchased

Follow this for adding a joint landlord or staff (connected person).

Add staff to your account so each can access the training module independently.

Select the “subusers” tab and select “new record”. Enter the details and the person will be emailed the username and password and will be able to access the training in their own right. Alternatively, you can import staff details via CSV spreadsheet. Instructions for naming the header row are given when selecting that option.

Add staff to account, Rent Smart Wales Training

Edit Or Delete Staff

In order to edit staff, please contact us with your request and we can edit details manually from the back-end. Please include all the information we need to track the appropriate staff including your email, the email of the staff member being edited or deleted and the reasons why. We may refuse to edit or delete for the reasons given below. Usually you would only want this to correct a typing error.

The reason we don’t allow you to edit or delete staff is because once they have completed the course and test there will need to be an audit trail so you can prove that you have constantly kept up with the licence requirement that all staff have completed the content and passed the test. If we delete or edit details afterwards, the audit trail could be compromised. We may change this in the future and allow editing.

Edit staff to account, Rent Smart Wales Training

Re-issue Certificate

At the end of the quiz there was a “print certificate” option. If you wish to obtain the certificate after not clicking that option or have since lost it, please click the button below which will notify us of your request and we will provide a replacement by email. This will normally take up to one business day to process.

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Test Retakes

If a test is failed, additional retakes can be purchased at an ever increasing cost up to a maximum of four additional times. The cost is as follows:

  • First retake – £10.00
  • Second retake – £25.00
  • Third retake – £45.00
  • Fourth retake – £70.00

It is the same cost whether you are retaking the landlord or agent module.

IMPORTANT! It is important that you ensure you are logged in on the payment page. You will not be automatically logged in from this website and the payment section works on a different site so your login won’t follow you.

You can purchase retakes here.

Links to previously purchased retakes are available here.

If you fail a test even once, you may wish to consider attending a face to face event regularly held throughout Wales. You will have to do this if you fail the fourth test retake.

Click to listen highlighted text!